Q. Ebay and Amazon charges Sales Tax? Does your site charges tax too and how much?
A. All orders shipped within state of Texas are charged at 8.25%. All other states can enjoy tax free purchases.

Q. Should we be worried getting infected with Corona Virus (COVID-19) when receiving, taking guards out of packaging and fitting?

A. Even though our product was pre-packaged before Corona Virus appeared. You still need to take precautions, however as a precautionary measure we are sending a mask and a glove for your safety.

Q. Just to be safe I rather pay a shop to open package and fit guards can you supply a list of people near my zip code?

A. Yes, we will be glad to provide you shop and name of person incharge with number.
OPTION: Orders can be directly shipped to your favorite shop as well.

Q. FREE Fitting? Explanation.*

A. FREE Fitting is subject to be fitted by our fitting specialists, you will not have to pay them at all. Where as if you choose to take it to your favorite shop we will credit $35.00 back to your card.
*USPS Priority mail 2-3 days FREE shipping included. Subject to expire May 31st, 2020.

For more questions regarding above call: 914-296-0701

Q. What is “Secure” Mirror Guard?

A. Our mirror guards are made with Carbon Steel, Powder coated fits with screws above mirrors inside housing and do not require disassembling are one of the few reasons thieves are unable to exploit and can be taken off for repairs.

Q. What is the difference between ready-made guard and custom design?

A. Ready-made guards are the ones were made sometime ago and are listed on site catalog, available for more than 800+ models. 

Custom guard order is placed only when you cannot find guard for your model in ready-made guard catalog, all guards have to be custom made for the first time, and that is why it costs extra in addition to regular price. Once guards custom designed and made they are entered into ready-made list.

Q. I do not see my car/truck model on your site. What should I do?

A. It is likely that guard is not yet been made. Send us pictures of side view mirror housing of your car/truck and year manufactured with Vin#.

Q. I want to place custom order, can you provide quote and time period it will take?

A. Please provide make/model/year, a picture of car door mirror housing and a Vin#, we will quote within 24-48 hours. Please note custom design order may take 30-40 working days from the date we receive your order, in some cases earlier.

Q. Does this change the look of my mirror?

A. Guards fit over mirrors to protect, actually customers have told us their mirror assembly looks nice as if it came with the car.

Q. By fitting anti theft guards would my car loose its resale value?

A. Actually if your car retains original mirror at the time of sale your car has more value than the one fitted with after market mirror. Fitting home made guards that require drilling for rivets does cause your car to look ugly and loose value.

Q. Why do I need to install the anti theft mirror guard in my car?

A. Experts will tell you that if you don’t want your car’s side mirrors to be stolen or burglarized, you’ll want some visible layer of protection to discourage a thief.

Q. Will the anti theft mirror guard fit in my car / truck?

A. Please check the theft protection guards listed on catalog page to see if your car/truck matches with your model/trim/year/shape of mirror housing, if dought send us picture and we will confirm.

Q. I have Blind Spot Mirror, how do I go about fitting guard?

A. If your blind spot built into the original mirror it would fit fine. But if it is after-market placed with glue, if so, remove them and fit guards. After fitting you can now place blind spot mirrors.

Q. My car has an auto folding mirror housing, would that be an issue?

A. Most cars, trucks and SUVs are designed to keep ample space between housing and window glass; you should check the clearance before fitting guard.

Q. I found a part missing in my package. What should I do?

A. Do not return the package. Contact us and we will send you the missing parts at no extra cost.

Q. Is it possible to provide rivets to secure them?

A. We do not provide or suggest, please be aware drilling holes in your housing may permanently damage and reduce resale value of your auto.

Q. Is it possible to super glue guards to housing?

A. We do not suggest the use of super glue or other glue would cause hardening of housing surface and would stick forever and could cause damage to housing and also reduce resale value of your auto. When repairs needed would cause difficulty you may have to replace the whole housing itself.

Q. Screws provided with guards are they temper proof screws?

A. We only provide powder coated stainless steel screws for installing the guards. We do not recommend using tamper proof screws as incorrect positioning of screws can hamper normal mirror movement and it becomes difficult to reinstall the guard again without damaging the housing.

Q. What is your return policy?

A.  Please obtain a Return Merchandise Authorization (RMA) Number within 30 days from the date of original purchase. Return Authorization numbers are good for 30 days. No return will be allowed if the return request exceeds 30 days from he date of purchase.

Any product returned without a Return Authorization Number will be refused.

All products returned in the original packaging, in a new and unused condition with all parts, labels and instructions included will be credited the original sale price less 15% restocking fee.

Any product returned in a used condition with contents missing or damaged during shipping due to not following return packaging information provided  will not receive credit.

Shipping charges on all returned merchandise must be prepaid. Credit will not be given on shipping and handling charges.

Merchandise that was ordered by mistake or for any other reason returned, shipping cost will be deducted from original sale price or any other offer offering free shipping.

Note: Any other reason please contact us before returning item at CSR@AutoMirrorGuard.com

Q. What precaution I should take to send guards back safely?

A. We provide a flayer that explains how to pack guards securely with a unpaid return address label pasted to a padded envelope, you may reuse the box and packaging or get a new box from USPS for free, and please do email us Track#.

When returning guards make sure their are no loose screws within packaging as they do scratch the coding and damage will cause no refunds. Please read carefully and tape screw bag as shown in picture.

Q. Where can we leave Feedback? and where is your email form located?

A. To leave Feedback please choose a product you purchased, click product picture, It opens in new window, scroll down you will see “Reviews and Ratings”. (Top right Contact us form)

FAQ-FEED-BACK-IMAGE

You may also leave feedback on Contact Us form located at Videos page, be sure to attach as many pictures as possible with a detailed story, in order to receive a $10.00 feedback refund, and additional $10.00 fore referral subject to valid offer and coupon expiration date.

Q. What precaution I should take to send guards back safely?

A. We provide a flyer that explains how to pack guards securely with a unpaid return address label pasted to a padded envelope, you may reuse the box and packaging or get a new box from USPS for free, and please do email us Tracking#.

A. First thing! Do not panic.

When returning guards make sure their are no loose screws within packaging as they do scratch the coding and damage will cause no refunds. Please read carefully and tape screw bag as shown in picture.

Q. What is your Phone and Fax Number? Can you receive text messages?

A. We can be reached at 1-914-296-0701 8:00 am to 5:00 pm (EST). Fax 914-296-0732. Text messages, pictures and videos can be sent to 1-281-543-9994.

Q. Do you accept PayPal payments?

A. YES we do accept PayPal directly through your account payments can be submitted in two ways.
1.  AutoMirrorGuard@gmail.com or 2.  Phone: 281-543-9994
Leave a note mentioning the part# or VIN#, of your auto mirror guard you are ordering.

Q. What is ordering cut off time?

A. We have recently extended our shipping hours you may now order Online (M-F) Orders received before (5:00 PM EST). Saturday before (1:00 PM EST). ALL orders ship same day.! 

Q. What are the cut off time for Express Shipping, and delivery time?

A. Express shipping hours are same as above, Order today and receive package the next day by 3:00 pm.
SALES TAX: Orders shipped to Texas are charged 8.25% retail sales tax. Otherwise, no sales tax for other states!

Q. Do you ship International? What are the options?

A. We can ship to almost anywhere in the world! Available international shipping options are United States Postal Service (USPS) or DHL. USPS shipping will be per the flat rate option. This is $47.00 (rates may change) and can take 2-4 weeks to reach your country. From here your country postal service will deliver your package and can add additional delivery time. Usually USPS tracking ends once the package leaves USA. Our second shipping option using DHL. This is considered a premium option and is very fast. Customer service with DHL is the best in the shipping business. Typically DHL only takes 2-4 days to deliver to most locations throughout the world. DHL international shipping always comes with tracking. While this is a more expensive option it is much better than USPS. We will not reimburse you for the lost, damaged, or stolen items. That is what shipping insurance is for. If you would like to add shipping insurance to cover the value of your purchase email us at CSR@AutoMirrorGuard.com for more info.

Q. We want Shipping Insurance for International shipping? What are the options for DHL and USPS?

A. Their are no fixed rates, it depends upon the country its being shipped, we will be to quote you the price when we have your complete shipping address, including, Street Address, City, Phase/Block/State/ and postal zip code email us at CSR@AutoMirrorGuard.com.

Q. Can we get Text Tracking of our package?

A. Yes, USPS Text Tracking is a mechanism by which customers can be notified of the status of their package. Standard Message and Data Rates may apply.

There are now several ways that customers can request Text Tracking:

1. When placing Your order request and provide your number and we add tracking.

2. If package has left our facility, in that case. From your phone.

Send a text to 28777 (2USPS) with your tracking number as the content of the message. The text reply from USPS will be the latest tracking information for the item.

Q. Do you carry guards for GASKET FIT MIRRORS?

A. Sorry, our guards do not fit over gasket fit mirrors.

Q. Does guard fit on “FIT OVER MIRRORS”?

A. Depending on the housing and padding provided, may or may not fit, If it did fit you may have to sacrifice the looks and mirror movement.

Q. I can not find my car mirror guards for my car? Can you make them, how much they would cost and time we have in our hands?

A. New Guard design process takes 2-4 weeks normally, but in come cases may take longer, we keep in touch with customers and keep them informed.

Q. How does New/Custom Design in Progress work? Can I pay half now and remaining at the time of shipping, how would you charge remaining balance?

A. Custom design in progress is a process where guards are designed from scratch and may take up-to 3-4 weeks before they can be shipped to you. The day we ship you we will charge remaining balance to your same credit card you earlier paid with.

Q. I would not be home to receive package, can I leave a message for carrier to leave package to neighbor?

A. Yes, you may write a note for the carrier while checking out on our site or email immediately.

Q. Please tell us about your 100% Money Back Guarantee?

A. We guarantee our product is free of all manufacturing defects. Guards will fit OEM factory parts. Contact us for all your questions and concerns.

Q. Guard does not fit?

1. Send us picture of guard by itself.
2. Send picture of your car door mirror frontal view.
3. And tell us what year is your Car/Truck/SUV/SAV. We will reply you back immediately and resolve the issue.

Q. Guard shape is same as my car mirror housing but I cannot make it fit?

A. The guards are made intentionally to fit tight inside mirror housing so there is enough room for mirror movement. In this case we suggest you consult with fitting specialists if you do not have one ask us to find one near you.

Q. How difficult is it to fit anti theft guards?

A. You can do it yourself; if you are not technically savvy we suggest you get it done professionally at a car repair shop, car stereo, body shop or ask us if we can refer you a fitting specialist in your area.

Q. I am unable to pay all at once. Do you have a payment plan?

A. Yes, we can build a payment plan for you, contact us at CSR@AutoMirrorGuard.com

Q. What material guard is made up of Metal or Plastic?

A. Guard is made with Carbon Steel, powder coated and fits with screws, and shipped with a DIY fitting guide.

Q. Does the guard works as rain guard, or protect from rain?

A. Technically guard was invented to prevent mirrors from theft. There is no research done if guard also works as rain guard.

Q. Guard I want is out but showing “Available on backorder”, what does this mean? How many days before I can get it delivered?

A. Guard you are ordering is sold out or out of stock. If you order using backorder,  it may take 25 to 30 working days to be delivered.

Q. What carrier do you use for shipping, and how many days I would get my Ready-made guard?

A. We ship via USPS, available are USPS Priority Mail may takes 2-3 days, USPS Priority Express 1-2 days, for Canada, Mexico and South America, please contact us prior to ordering.

Q. Can I order Express or overnight shipping, if so, what are the charges?

A. We use USPS Priority Express, costs varies from location to location, next day delivery, please be aware USPS does not deliver on Sunday.

Q. Will you accept personal check, or a cashiers check?

A. Yes, we do respect customers privacy and concerns and accept Checks and Cashiers checks.  Cashiers checks preferred. Mail your checks payable to Auto Mirror Guard, PO Box 219, Spring, TX 77383-0219

Q. Do you give discount to Armed Forces?

A. Yes, we do, please contact us at CSR@AutoMirrorGuard.com and we will reply with a coupon code. 

Q. Do you give discount to Disabled?

A. Yes, we do, please contact us at CSR@AutoMirrorGuard.com and we will reply with a coupon code. 

Q. How come you give discounts to all but MeToo Movement?

A. Yes, we do, please contact us at CSR@AutoMirrorGuard.com and we will reply with a coupon code.

Q. What is VIN Number, and where can I find it?

A. A vehicle identification number, commonly abbreviated to VIN, or chassis number, is a unique code including a serial number, used by the automotive industry to identify individual motor vehicle.

You can locate your vehicle identification number in a few different places, both off and on your vehicle itself.

VIN# helps us acquire genuine parts from dealer for your vehicle in order to custom design guards.

Off the Vehicle, If you need to find your VIN, you can first check any documentation you have for the vehicle, such as:

Vehicle title, Registration card, Insurance documents, Owner’s manual, Body shop repair records, Police reports, Vehicle history report.

If you don’t have the documentation mentioned above, you can find the VIN on the actual vehicle itself.

VIN# helps us acquire genuine parts from dealer for your vehicle in order to custom design guards.

On the Vehicle, The VIN can often be found on the lower-left corner of the dashboard, in front of the steering wheel. You can read the number by looking through the windshield. The VIN may also appear in a number of other locations:

Front of the engine block. This should be easy to spot by popping open the hood, and looking at the front of the engine.

Front of the car frame, near the container that holds windshield washer fluid.

Rear wheel well. Try looking up, directly above the tire.

Inside the driver-side door jamb. Open the door, and look underneath where the side-view mirror would be located if the door was shut.

Driver-side door post. Open the door, and look near the spot where the door latches, not too far from the seatbelt return.

Underneath the spare tire.

If you still can’t locate the VIN, try consulting your vehicle manual. Or, call a dealership or the manufacturer and request guidance. You will need it to do a VIN check.