FAQ’z

Q. I am unable to add BOGO Sale 2nd set? How to order?
A. Please order 1st set, and leave note at checkout window with your choice of Make/Model/Year or part# for 2nd set in Order notes (optional) window.

Q. Please tell us about BOGO Sale?
A. BoGo Sale applies to Buy one, Get one FREE guard set, both set will ship to same address, shipping to separate address will require additional charge of $8.59 or $29.95 for Overnight express shipping. While supplies last.
Restriction apply: Not valid with other promotions. Coupons not valid. Custom orders not included. Offer expires August 31, 2021

Q. Please tell us about your Guarantee and Lifetime Transferrable Warranty?
A. Guarantee: Our products are free of all manufacturing defects. Guards fit OEM factory parts.
Lifetime Transferrable Warranty: All customers who fitted mirror guards have found there car resale values have jumped with fitted guards, buyer appreciates a car fitted with original mirrors. At the time of service please provide order#, no questions asked.
We are U.S. based customer service, contact us for all your questions and concerns.

 

Q. I saw your ad (*NO Sales TAX when bought DIRECT!!!) when I bought from AutoMirrorGuard.com I got charged with sales tax. Please explain?
A. As advertised when purchase is made directly from our site using credit cards you will not be charged sales tax except for Texas customers, You must have paid by PayPal a third party that charges sales tax, we do not have control over that.

Q. Should we be worried getting infected with Corona Virus (COVID-19) when receiving, taking guards out of packaging and fitting?

A. Even though our product was pre-packaged long before Corona Virus appeared. You still need to take precautionary measures we are sending.

Q. Just to be safe can I have order shipped to a machnic/body shop?
A. Yes, orders can be directly shipped to your favorite shop, simply fill out there address when checking out.

Q. What is “Secure” Mirror Guard?
A. The term “Secure” used here has been proven over time, our guards are the most effective tool against mirror theft.

Q. What is the difference between ready-made guard and custom design?
A. Ready-made guards are the ones were made sometime ago and are listed on site catalog, available for more than 800+ model/trims. Custom guard is (the most latest models) when you cannot find them in ready-made guard catalog, they can then be custom ordered, once guards custom designed and made they are then entered into ready-made list.

Q. I do not see my car/truck model on your site. What should I do?
A. It is likely that your car mirror guard is not yet been made. Send us pictures of side view mirror housing of your car/truck and Vin#. Please request us a custom design information flayer.

Q. I want to place custom order, can you provide quote and time period it will take?
A. Please provide make/model/year, a picture of car door mirror housing and a Vin#, we will quote within 48-72 hours. Please note custom design order may take 30-40 working days from the date we receive your order, due to covid-19 it is may take longer.

Q. Does this change the look of my mirror?
A. Guards fit over mirrors to protect, actually customers have told us their mirror assembly looks nice as if it came with the car.

Q. By fitting anti theft guards would my car loose its resale value?
A. Actually if your car retains original mirror at the time of sale your car has more value than the one fitted with after market mirror. Fitting home made guards that require drilling for rivets does cause your car to look ugly and loose value.

Q. Why do I need to install the anti theft mirror guard in my car?
A. Experts will tell you that if you don’t want your car’s side mirrors to be stolen or burglarized, you’ll want some visible layer of protection to discourage a thief.

Q. Will the anti theft mirror guard fit in my car / truck?
A. Please check the theft protection guards listed on catalog page to see if your car/truck matches with your model/trim/year/shape of mirror housing, if dought send us picture and we will confirm.

Q. I have Blind Spot Mirror, how do I go about fitting guard?
A. If your blind spot built into the original mirror it would fit fine. But if it is after-market placed with glue, if so, remove them and fit guards. After fitting you can now place blind spot mirrors.

Q. My car has an auto folding mirror housing, would that be an issue?
A. Most cars, trucks and SUVs are designed to keep ample space between housing and window glass; you should check the clearance before fitting guard.

Q. I found a part missing in my package. What should I do?
A. Do not return the package. Contact us and we will send you the missing parts at no extra cost.

Q. Is it possible to provide rivets to secure them?
A. We do not provide or suggest, please be aware drilling holes in your housing may permanently damage and reduce resale value of your auto.

Q. Is it possible to super glue guards to housing?
A. We do not suggest the use of super glue or other glue would cause hardening of housing surface and would stick forever and could cause damage to housing and also reduce resale value of your auto. When repairs needed would cause difficulty you may have to replace the whole housing itself.

Q. Screws provided with guards are they temper proof screws?
A. We only provide powder coated stainless steel screws for installing the guards. We do not recommend using tamper proof screws as incorrect positioning of screws can hamper normal mirror movement and it becomes difficult to reinstall the guard again without damaging the housing.

Q. What is your return policy?
A.  We give 100% money back guarantee our parts will fit OEM factory fitted mirrors or if we send you defective or wrong guard.

Please obtain a Return Merchandise Authorization (RMA) Number within 30 days from the date of original purchase. Return Authorization numbers are good for 30 days. No return will be allowed if the return request exceeds 30 days from the date of RMA# issue.

Any product returned without a (RMA) Return Authorization Number will be refused.

All products returned in the original packaging in a new and unused condition with all parts.  A 15% restocking fee will be deducted from the original price.

Any product returned in a used condition with contents missing or damaged during shipping due to not following return packaging information provided  will not receive credit.

Shipping charges on all returned merchandise must be prepaid. Credit will not be given on shipping and handling charges.

Merchandise that was ordered by mistake or for any other reason returned, Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.

Note: Any other reason please contact us before returning item at AutoMirrorGuard@gmail.com

Q. What precaution I should take to send guards back safely?
A. On the back of DIY Fitting guide, a complete explain how to pack guards securely with padded envelope, USPS provides free padded envelope/box, and please do email us Track#.

When returning guards make sure their are no loose screws within packaging as they would scratch the coding and damage will cause no refunds. Please read carefully and tape screw to bag as shown in picture.

Q. Where can we leave Feedback? and where is your email form located?
A. Contact Us form can be at the top menu bar, be sure to write detailed story and attach as many pictures as possible.

Q. What is your Phone and Fax Number? Can you receive text messages?
A. Our Office phone 1-914-296-0701 8:00 am to 5:00 pm (EST) Fax 914-296-0732. ~ Text message 1-281-543-9994 pictures and videos can be sent to us.

Q. Do you accept PayPal payments?
A. YES we recently added PayPal to our checkout page. Additional direct payments can also be made to our PayPal account   MyMirrorGuard@gmail.com or (b.)  by phone#: 281-543-9994
Note: Tell us what is  make/model/year of your car you are ordering guards for..

Q. What is ordering cut off time?
A. We have recently extended our shipping hours you may now order Online (M-F) Orders received before (4:00 PM EST). Saturday before (3:00 PM EST). ALL orders ship same day.! 

Q. What are the cut off time for Overnight Express Shipping, and delivery time?
A. Overnight Express shipping hours are same as above, Order today and receive package the next day by 6:00 pm.

Q. Do you ship International? What are the options?
A. We can ship worldwide! Available international shipping options are United States Postal Service (USPS) or DHL. USPS shipping will be per the flat rate option. This is $47.00 (rates may change) and can take 2-4 weeks to reach your country without tracking. From here your country postal service will deliver your package and can add additional delivery time. Usually USPS tracking ends once the package leaves USA. Our second shipping option using DHL. This is considered a premium option and is very fast. Customer service with DHL is the best in the shipping business. Typically DHL only takes 2-4 days to deliver to most locations throughout the world. DHL international shipping always comes with tracking with delivery confirmation. While this is a more expensive option it is much better than USPS. We will not reimburse you for the lost, damaged, or stolen items. That is what shipping insurance is for. If you would like to add shipping insurance to cover the value of your purchase email us at AutoMirrorGuard@gmail.com for more information.

Q. Can we get Text Tracking of our package?
A. Yes, USPS Text Tracking is a mechanism by which customers can be notified of the status of their package. Standard Message and Data Rates may apply.

There are now several ways that customers can request Text Tracking:

1. When placing Your order request and provide your number and we add tracking.

2. If package has left our facility, in that case. From your phone.

Send a text to 28777 (2USPS) with your tracking number as the content of the message. The text reply from USPS will be the latest tracking information for the item.

Q. Do you carry guards for GASKET FIT MIRRORS?
A. Sorry, our guards do not fit over gasket fit mirrors.

Q. Does guard fit on “FIT OVER MIRRORS”?
A. Depending on the housing and padding provided, may or may not fit, If it did fit you may have to sacrifice the looks and mirror movement.

Q. I would not be home to receive package, can I leave a message for carrier to leave package to a neighbor?
A. Yes, you may write a note while checking out on our site or email immediately.

Q. How difficult is it to fit anti theft guards?
A. You can do it yourself; if you are not technically savvy we suggest you get it done professionally at a car repair shop, car stereo, body shop or ask us if we can refer you a fitting specialist in your area. 

Q. Guard shape is same as my car mirror housing but I cannot make it fit?
A. The guards are made intentionally to fit tight inside mirror housing so there is enough room for mirror movement. In this case we suggest you consult with fitting specialists if you do not have one ask us to find one near you.

Q. I am unable to pay all at once. Do you have a payment plan?
A. Yes, we can build a payment plan for you, contact us at AutoMirrorGuard@gmail.com

Q. What material guard is made up of Metal or Plastic?
A. Guard is made with Carbon Steel, powder coated and fits with screws, and shipped with a DIY fitting guide.

Q. Does the guard works as rain guard, or protect from rain?
A. Technically guard was invented to prevent mirrors from theft. There is no research done if guard also works as rain guard.

Q. Anti-theft secure guard I want is out but showing “Available on backorder”, what does this mean? How many days before I can get it delivered?
A. Guard you are ordering is sold out or out of stock. If you order using backorder,  contact us how soon we can get them for you.

Q. Can I order Express or overnight shipping, if so, what are the charges?
A. We use USPS Overnight Priority Express, costs varies from location to location, next day delivery, please be aware USPS does not deliver on Sunday.

Q. Will you accept personal check, or a cashiers check?
A. Yes, we do respect customers privacy and concerns and accept Checks and Cashiers checks.  Cashiers checks preferred. Mail your checks payable to Auto Mirror Guard, PO Box 219, Spring, TX 77383-0219

Q. Do you give discount to Armed Forces?
A. Yes, we do, please contact us at AutoMirrorGuard@gmail.com and we will reply with a discount coupon code. 

Q. Do you give discount to Disabled?
A. Yes, we do, please contact us at AutoMirrorGuard@gmail.com and we will reply with a discount coupon code. 

Q. How come you give discounts to all but MeToo Movement?
A. Yes, we do, please contact us at AutoMirrorGuard@gmail.com and we will reply with a discount coupon code.

Q. What is VIN Number, and where can I find it?
A. A vehicle identification number, commonly abbreviated to VIN, or chassis number, is a unique code including a serial number, used by the automotive industry to identify individual motor vehicle.

You can locate your vehicle identification number in a few different places, both off and on your vehicle itself.

VIN# helps us acquire genuine parts from dealer for your vehicle in order to custom design guards latest guards.

Off the Vehicle, If you need to find your VIN, you can first check any documentation you have for the vehicle, such as:

Vehicle title, Registration card, Insurance documents, Owner’s manual, Body shop repair records, Police reports, Vehicle history report.

If you don’t have the documentation mentioned above, you can find the VIN on the actual vehicle itself.

VIN# helps us acquire genuine parts from dealer for your vehicle in order to custom design guards.

On the Vehicle, The VIN can often be found on the lower-left corner of the dashboard, in front of the steering wheel. You can read the number by looking through the windshield. The VIN may also appear in a number of other locations:

Front of the engine block. This should be easy to spot by popping open the hood, and looking at the front of the engine.

Front of the car frame, near the container that holds windshield washer fluid.

Rear wheel well. Try looking up, directly above the tire.

Inside the driver-side door jamb. Open the door, and look underneath where the side-view mirror would be located if the door was shut.

Driver-side door post. Open the door, and look near the spot where the door latches, not too far from the seatbelt return.

Underneath the spare tire.

If you still can’t locate the VIN, try consulting your vehicle manual. Or, call a dealership or the manufacturer and request guidance. You will need it to do a VIN check.

 

Car Side Door Mirror Theft Lock